Copyright Policy

How to report copyright infringement and how we respond to takedown notices under the Digital Millennium Copyright Act (DMCA).

Effective date: April 30, 2026 · Last updated: April 30, 2026

1. Designated DMCA agent

FramesOnDemand has designated the following agent to receive notifications of claimed copyright infringement, in accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2). Our agent is registered with the United States Copyright Office.

To ensure we receive your notice promptly, please send takedown requests by email to dmca@custompictureframes.com. Notices sent only by phone will be acknowledged but cannot be acted on until we receive a written notice that meets the requirements below.

2. Overview

FramesOnDemand operates a print-on-demand fulfillment service. Sellers who install our app upload artwork to our system, which we then print and ship on the Seller's behalf. Because we host third-party content, we comply with the safe harbor provisions of the DMCA at 17 U.S.C. § 512(c). This policy explains how copyright owners (or their authorized agents) can request removal of allegedly infringing content, and how Sellers can respond if their content is taken down.

If you believe your copyrighted work has been reproduced or made available through the Service in a way that constitutes copyright infringement, you may submit a takedown notice using the procedure in Section 3.

3. How to file a takedown notice

To be effective under the DMCA, your notice must be a written communication that includes substantially the following — these are the elements required by 17 U.S.C. § 512(c)(3)(A):

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed (or, if multiple copyrighted works at our site are covered by a single notice, a representative list of such works).
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit us to locate the material — for example, a URL on a Seller's storefront, a Seller's shop domain, a product listing title, and (if available) the variant or print SKU.
4. Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and email address.
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in the notice is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Send completed notices to our designated agent at dmca@custompictureframes.com. Including all six elements in your initial notice helps us act on your request without delay; missing elements will require us to contact you for clarification.

4. What happens after we receive a notice

When we receive a properly formatted DMCA takedown notice:

1. We acknowledge receipt by email, typically within two business days.
2. We expeditiously remove or disable access to the material identified in the notice, which may include removing variants from a Seller's storefront, halting in-flight production, and removing artwork files from our private storage.
3. We notify the affected Seller of the takedown, providing a copy of the notice (with the complainant's contact information) so they can submit a counter-notice if they believe the takedown was a mistake or misidentification.
4. If a counter-notice is received and is properly formatted, we forward it to the original complainant. Per 17 U.S.C. § 512(g), we may restore the material 10 to 14 business days after we forward the counter-notice unless the complainant notifies us that they have filed a court action seeking to restrain the Seller from infringing activity.

We log all takedown actions in our compliance audit trail, which survives Seller account deletion.

5. Counter-notice procedure

If you are a Seller and you believe your content was removed by mistake or misidentification, you may submit a counter-notice. To be effective under 17 U.S.C. § 512(g)(3), a counter-notice must be a written communication that includes substantially the following:

1. Your physical or electronic signature.
2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled.
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which we may be found, and that you will accept service of process from the person who provided the original notice or that person's agent.

Send counter-notices to dmca@custompictureframes.com. Note that under 17 U.S.C. § 512(g)(2)(C), we may restore the removed material between 10 and 14 business days after we receive a complete counter-notice, unless the original complainant notifies us they have filed a lawsuit.

6. Repeat infringer policy

In accordance with 17 U.S.C. § 512(i), FramesOnDemand has adopted and implemented a policy of terminating the accounts of Sellers who, in our reasonable judgment, are repeat infringers.

What this means in practice:

• We track DMCA takedowns against each Seller account in our compliance audit log.
• Multiple substantiated takedowns against a single Seller — typically three or more — will trigger account-level review.
• We may terminate the account, delete uploaded content per our Privacy Policy retention schedule, and decline to process pending or future orders.
• Counter-notices that result in restoration of content are not counted toward repeat-infringer status.
• We may, in egregious cases (e.g. systematic uploading of clearly infringing material, willful misrepresentation in counter-notices), terminate an account on the first incident.

7. False claims warning

If you are not certain a particular use is infringing, consult an attorney before submitting a takedown notice. Fair-use, parody, transformative use, and licensed works are common reasons that an apparent reproduction may not, in fact, be infringing. Filing a notice under penalty of perjury is a serious legal act.

8. Trademark and other IP claims

The DMCA procedure on this page applies specifically to copyright claims under US law. For trademark, right-of-publicity, or other intellectual property claims, please email dmca@custompictureframes.com with a description of the claim and supporting documentation. We evaluate non-copyright IP claims case-by-case and may request additional information before acting.

For privacy-related requests (e.g., requests under GDPR or CCPA to delete personal information), see our Privacy Policy.

9. Contact

All DMCA notices, counter-notices, and copyright questions:

• Email (preferred): dmca@custompictureframes.com
• Phone: 800-916-8770
• Postal: CustomPictureFrames LLC, Attn: DMCA Agent, 6 Shirley Ave, Somerset NJ 08873, USA